Emergency phone numbers
In case of an emergency, you can call the following numbers while anywhere in the UAE:
999 for Police
998 for Ambulance
997 for Fire Department (Civil Defence)
996 for Coastguard
991 for electricity failure
922 for water failure.
Read how the police is notified with the help of Advanced Mobile Location when a distress call is made.
Crime
Call 999 to report crimes and emergencies while anywhere in the UAE. You can also report through the following channels in the respective emirate.
For incidents related to harassment or safety, contact:
Abu Dhabi Police through their Aman service on 8002626 or send SMS to 8002828
Dubai Police through their Al Ameen service on 8004888 from within the UAE or on +9718004888 from outside the UAE
Sharjah Police through their Najeed service on 800151, or send SMS to 7999.
For cybercrimes, report online.
To report human trafficking, contact
EWAA hotline on 800SAVE
National Committee to Combat Human Traffickingon +9712-2222000
Dubai Police-Control Center of Human Trafficking on +9714-6082347
Hotline for labour complaints: 8005005
Hotline for human trafficking issues: 8007283
Fax: +971 4 217 1644
Email: htccc@dubaipolice.gov.ae.
For domestic violence, report it through one of the channels listed on this link: https://www.mocd.gov.ae/en/contact-us/family-violence-complaints.aspx
To report violence and abuse of women and children, contact
Ministry of Interior on tollfree hotline 116111
Community Development Authority- CDA on hotline: 800988
EWAA Shelter for Women and Children on hotline: 8007283
Dubai Foundation for Women and Children on 800111
Child protection centre in Sharjah on toll-free helpline number 800 700
Woman’s protection centre in Sharjah on on toll-free helpline number 800 800 700
Hemaya Foundation for Children and Women – Ajman on hotline: 800himaya (800446292)
Aman Centre for Women and Children through RAK Police – 07-2356666
To report animal abuse, contact
Ministry of Climate Change and Environment on hotline 8003050
Dubai Municipality on hotline 800900
Local municipalities across the UAE
Emirates Animal Welfare Society on 9712-5010054.
To report human rights issues, use the eServices from:
Judicial Department –Abu Dhabi
Community Development Authority (CDA).
You can contact CDA on the toll-free number 8002121 or email at human_rights@cda.gov.ae.
Coronavirus helpline
Call for help, information and services related to the 2019 novel coronavirus (COVID-19) through the following channels:
Ministry of Health & Prevention at 800-11111
Estijaba service at the operation center –Department of Health – Abu Dhabi at 800-1717
Dubai Health Authority at 800-342.
In addition, virtual help is available through:
the chatbot service titled Virtual Doctor for COVID-19 – Ministry of Health and Prevention (MoHaP)
the ‘Doctor for every citizen’ service which is available on the DHA mobile app on Google Play and App store
the COVID-19 health advisory platform.
Community concerns
For consumer issues, contact
Ministry of Economy on 600-522-225 or info@economy.ae
Call Ahlan Dubaion +971 600 545555 or consumerrights@dubaided.gov.ae.
For food safety issues, contact
Abu Dhabi Agriculture and Food Safety Authority
Dubai Municipality on 800900 or foodpoisoning@dm.gov.ae.
For fake or harmful medicines, contact Ministry of Health and Prevention through the hotline 80011111.
For incidents of food safety, violations of animal care or possession of dangerous animals or agricultural pests, report through this platform: https://biosecalert.ae/en/Pages/home.aspx
For drone accidents, or loss of control of the drone, call GCAA on hotline +971506414667 or send eMail.
For nuclear or radiation concerns, contact Federal Authority for Nuclear Regulation (FANR) at 800-3267999 or 050-6416533.
Handling coronavirus
Read how the UAE is handling coronavirus.
National Early Warning System
The National Early Warning System (EWS) project was started in 2017 to ensure safety and protection of all individuals – citizens, residents and visitors of the UAE – and property. The EWS involves sending text messages to people to warn them of the dangerous weather conditions and instruct them on procedures to be followed to stay safe.
Entities authorised to send warning messages
Sending warning messages is limited to entities responsible for the safety of individuals in the UAE. Entities include:
National Emergency Crisis and Disaster Management Authority
Ministry of Interior
Police of the seven emirates
Ministry of Health and Prevention.
Read more about the National Early Warning System.
Medical emergencies
Call for the ambulance on 998 (from anywhere in the UAE). An air ambulance may be sent for the patient if needed.
UAE’s hospitals can handle any medical emergency. During medical emergencies, a hospital will accept you for initial treatment and may transfer you to a hospital better equipped to deal with your problem.
The UAE provides standard medical care and visitors can easily obtain medical treatment from either private or government hospitals. In case of emergency, treatment to stabilise the case is free. Other treatment must be paid for by cash, credit card or insurance.
You can look for medical facilities on the websites of:
Ministry of Health and Prevention
Abu Dhabi Government-TAMM
Government of Ajman
Dubai Health Authority.
If death occurs, the family of the deceased will need to register it and obtain a death certificate. Abu Dhabi and U.ae portals offer detailed information on the process.
COVID-19 helpline
Call for help, information and services related to novel coronavirus (COVID-19).
Istijaba emergency call centre
Department of Health – Abu Dhabi has a dedicated Istijaba call centre for any emergency requests from inpatients at health care facilities across the emirate of Abu Dhabi. Inpatients can request for urgent medical checkup or diagnosis, a medical bed for critical conditions, rare or critical care medicine specialists, rare blood type requirement and other urgent medical support.
Patients can reach Istijaba through the toll free number 8001717. Istijaba operates as a direct communications channel with the Medical Operations Command Centre of Department of Health – Abu Dhabi to respond to patients’ emergency requests promptly.
Related links:
Medical emergency – the official portal of Abu Dhabi Government – TِAMM.
Road accidents
Call the police on 999 (from anywhere in the UAE). Inform them about the accident, mention your location and wait for their instructions. Remember, no traffic incident in the UAE can go unreported.
If it is a minor accident and no one is hurt, you can move your car to the shoulder lane to avoid blocking traffic. You should wait for the police at a minimum distance of 15 metres away from your car.
If you or anybody involved in the accident sustains injuries, it is best to leave all vehicles exactly where they are, and wait for an ambulance to arrive.
In the event of a collision, the eCall system will automatically establish a two-way voice communication via the cellular network to the nearest emergency centre. The emergency centre will dispatch a medical team to the location of the accident as soon as possible.
Related links:
Roads accidents procedures – the official portal of Abu Dhabi Government-TAMM
Rules for road safety- the official portal of Abu Dhabi Government-TAMM
Fire
Call civil defence on 997 (from anywhere in the UAE).
Evacuate the premise immediately. All public buildings are marked with fire exits.
Walk towards the exit calmly without rushing.
Do not stay behind to collect belongings.
If possible, close the doors as you leave to avoid the fire from spreading further.
Do not use lifts in case of a fire.
If you can, try putting off the fire with the help of extinguishers without risking your life.
Do not return to the building until declared safe by the police or civil defence.
Power and water supply failure
Emergency numbers:
If you are in:
Abu Dhabi, call 8002332 – Abu Dhabi Distribution Company.
Dubai, call 991 – DEWA.
other emirates, call 991 for electricity or 992 for water supply problems – Etihad Water and Electricity
Abu Dhabi
Abu Dhabi Distribution Company has a round-the-clock call center to respond to electricity-related issues on 8002332. Customers can communication via chat service too.
The outage map
Abu Dhabi Distribution Company has launched an interactive outage map that is updated every 15 minutes to provide customer with outage information for a specified area.
The outage map
Dubai
Dubai Electricity and Water Authority (DEWA) has launched a round-the-clock contact centre to serve customers at any time of the day on the following number: +971-4-601-9999.
A customer can communicate via Email round the clock, anytime of the day at customercare@dewa.gov.ae.
Northern emirates
Etihad Water and Electricity provides electricity/water emergency service to enable customer to report failures or accidents whether personal or public.
Customers can report failures and accidents through Customer Services Centres or Etihad WE website or its app ‘Etihad WE’ available on App store and Google play.
Marine accidents
If you are in Abu Dhabi, call Critical Infrastructure and Coastal Protection Authority on 996.
In Dubai, call Dubai Coast Guard on +971 566 8243 43
If you are in other emirates, call the police on 999.
Dubai has seven maritime rescue points. They are:
Al Hamriya
Coast Guards
Dubai Creek
Floating Bridge
Jumeirah 1
Jumeirah 2
Jumeirah 3.
Related links:
Guidelines on safe sailing (PDF, 6.93 MB).
Injury or death at workplace
In case of an injury or death at workplace, the employer/s must inform Ministry of Human Resources and Emiratisation within 24 hours from the incident.
Employer/s can contact the ministry by:
calling on 80060
sending an eMail at wiis@mol.gov.ae.
Employer/s must provide the following details of the worker/employee:
name
labour card number
property number
date of the injury
phone number to contact the responsible person.
Employer/s must inform the ministry when:
the work-related injury costs a worker absence of three days or more
the injury or death has occurred during work or while commuting to or from the workplace
the worker/employee has contracted a disease listed under occupational diseases in Chapter 8 of Federal Law No. 8 of 1980 (PDF, 200 KB) for Labour Law and its Amendments. (PDF, 255 KB).
Natural calamities
National Emergency Crisis and Disaster Management Authority (NCEMA) is the federal entity responsible for the safety of the lives of all citizens and residents on the territory of the UAE and the property of the country.
Read NCEMA guidelines to deal with:
earthquake
heavy rain, flood and thunderbolt
sand storm
fog.
Refer to the guide for emergencies (PDF, 9 MB) for tips to survive during natural calamities and wars.
Read what you should do before heavy rains, floods and thunderbolts- National Center of Meteorology.
Emergency abroad
If a UAE national is in an emergency abroad, he can contact one of the UAE’s embassies and consulates abroad or Ministry of Foreign Affairs and International Cooperation in the UAE.
Refer also to:
UAE Diplomatic and Consular Corps Abroad – Protocol Department Dubai
eServices for UAE nationals abroad offered by Ministry of Foreign Affairs and International Cooperation
For people of determination
In the emirate of Abu Dhabi, people of determination can get help for medical emergencies by sending an SMS to 5999. The SMS must contain information about the incident, location of the patient and a phone number on which the police can contact someone.
For tourists
In Abu Dhabi, call Abu Dhabi Tourism Police on: +97128002626 and +97125127777.
In Dubai, call Dubai Tourism Security on: 8004438.
Useful links:
Dealing with emergencies – the official portal of Abu Dhabi Government-TAMM
The National Emergency Medical Response Programme (Estijaba) – the official portal of Abu Dhabi Government-TAMM
